What to expect
Most messages are answered within one business day. Billing and refund requests are usually resolved the same day, because the refund itself takes a moment — see the refund policy for what is refunded automatically without you having to write at all.
Privacy and data requests
Access, correction, export and deletion requests go to the same address and are handled within 30 days. Say which account the request is about, from the address that account uses — we cannot act on a request we cannot tie to an account, and asking us to is the shape of an attack. The privacy policy sets out the rest.
Reporting something serious
Security issues, suspected fraud on a payment, or content that should not be on the platform: same address, and put the reason in the subject line so it is not read in order.