We want you to feel safe paying us. This policy explains when we refund automatically (without you needing to ask), when we refund on request, and when we don't. Anything not covered here, email us and we'll work it out — most disputes are resolved within one business day.
1. Automatic refunds — we handle these for you
1.1 Failed AI generation
If an AI generation, scoring, or tailoring call fails for any reason on our side (API timeout, rate limit, schema validation failure, unexpected error), the credit you spent is automatically returned to your balance before the error message is shown to you. You don't need to ask. Your credit ledger reflects this as a tailor_refund or generate_refund entry within seconds.
1.2 Failed export
PDF and DOCX exports are not credit-gated, so there's nothing to refund — failed exports cost you nothing.
2. Pro subscription refunds
2.1 Pro Annual — 14-day trial
Pro Annual ($149/year) includes a 14-day free trial for new subscribers. Your card is authorised at signup but not charged until day 14. You can cancel from the Stripe billing portal any time during the trial without charge.
If you forget to cancel and you're charged on day 14, we will refund the full $149 if you request it within 7 days of the charge — provided you haven't used more than 25 credit-equivalent AI operations (generation + Smart Tailoring) in that window. We log this on our side; you don't need to track it.
2.2 Pro Monthly — pro-rated by Stripe
Pro Monthly ($19/month) charges immediately at signup with no trial. You can cancel from the Stripe billing portal at any time; your Pro features stay active through the end of the current billing month and renewal stops.
Pro Monthly is not refundable for partial monthsexcept in the cases listed below:
- You were charged after explicitly cancelling — full refund.
- The Service was materially unavailable for more than 4 hours in the billing month — pro-rated refund for the downtime.
- Duplicate charge from a Stripe error — full refund of the duplicate.
3. Credit pack refunds
One-time credit packs (from $0.99) are refundable for 14 days from purchase provided no credits have been spent. Once you spend even one credit on any AI action, the pack becomes non-refundable (we've already paid the AI vendor for it).
If a credit pack purchase fails to credit your account due to a webhook or payment processor error, we'll refund it in full automatically — those purchases are tracked by Stripe event ID and reconciled.
4. How to request a refund
Email gor.mikaelyan.eworld@gmail.com from the address on your account with:
- What you're asking to refund (subscription / credit pack / specific charge);
- The date of the charge;
- A one-line reason (helps us improve).
Refunds are processed back to the original payment method within 5-10 business days (the actual timing depends on your card issuer and bank).
5. Chargebacks
If you have a billing dispute, please email us first — we can almost always resolve it faster than a chargeback. We cooperate with bank-initiated disputes but reserve the right to suspend accounts that file chargebacks for charges that don't meet the criteria above.
6. Exceptions and edge cases
Fraud and abuse.We don't refund accounts we suspect of fraud, prompt injection attempts, terms-of-service violations, or abuse of the trial / referral systems. We'll explain our reasoning if asked.
Currency conversion. If your card was charged in a currency other than USD, your bank may not return the exact original local-currency amount on a refund (exchange rates move). We refund the USD amount; your bank converts it back.
7. Statutory rights
Nothing in this policy limits any non-waivable statutory consumer rights you have under your local law (for example, the EU Consumer Rights Directive's 14-day withdrawal window for distance contracts). Where statutory rights are stronger than the policies above, statutory rights apply.
8. Updates
We'll update this page when our refund posture changes. Material changes that reduce existing protections will be announced by email 30 days before they take effect.
9. Contact
For any refund question: gor.mikaelyan.eworld@gmail.com. Also see our Terms of Service and Privacy Policy.