We want you to feel safe paying us. This policy explains when we refund automatically (without you needing to ask), when we refund on request, and when we do not. Anything not covered here, email us and we will work it out — most disputes are resolved within one business day.
1. Automatic refunds — we handle these for you
1.1 Failed AI generation
If an AI generation, scoring, or tailoring call fails for any reason on our side (API timeout, rate limit, schema validation failure, unexpected error), the credit you spent is automatically returned to your balance before the error message is shown to you. You do not need to ask. Your credit ledger reflects this within seconds.
1.2 Failed export
A clean PDF or DOCX download uses your free first download or one credit. If the export fails, whichever it used is given back automatically, so a failed export costs you nothing.
2. Job Hunt Pass refunds
2.1 A pass you have not used
The Job Hunt Pass ($14.99) is a single payment for 30 days of access. If you have not spent any of the daily allowance, we refund it in full within 14 days of purchase. There is no trial to forget to cancel, because a pass does not renew.
Ask us by email and we will process it — for this one you do not need to give a reason.
2.2 A pass you have started
Once the pass has been used, it is refundable pro rata for the days still remaining on it. The calculation is in whole days, rounded down, and those days are taken off your access at the same moment the money goes back — a refunded pass stops providing what the refund covered.
A pass that has run its full 30 days is not refundable, with three exceptions:
- You were charged twice for the same purchase — full refund of the duplicate.
- The Service was materially unavailable for more than 4 hours while your pass was running — a pro-rated refund for the downtime.
- The money was taken and the pass was never delivered — full refund. We look for these ourselves rather than waiting to be asked.
3. Credit pack refunds
One-time credit packs (from $0.99) are refundable for 14 days from purchase provided no credits have been spent. Once you spend even one credit on any AI action, the pack becomes non-refundable — we have already paid the AI vendor for it.
If a credit pack purchase fails to credit your account because of a payment or delivery error, we will refund it in full automatically. Every purchase is recorded against the bank's own order number and reconciled against Ameriabank's record of it.
4. How to request a refund
Email us from the address on your account with:
- What you are asking to refund (a credit pack, a pass, or a specific charge);
- The date of the charge;
- A one-line reason — it helps us improve.
Refunds are processed back to the original payment method within 5-10 business days. The actual timing depends on your card issuer and bank.
5. Chargebacks
If you have a billing dispute, please email us first — we can almost always resolve it faster than a chargeback. We cooperate with bank-initiated disputes but reserve the right to suspend accounts that file chargebacks for charges that do not meet the criteria above.
6. Exceptions and edge cases
Fraud and abuse. We do not refund accounts we suspect of fraud, prompt injection attempts, terms-of-service violations, or abuse of the trial or referral systems. We will explain our reasoning if asked.
Currency conversion. Your card is charged in Armenian dram. If your card is held in another currency, your bank converted it once on the way out and converts it back on the way in, at its own rates — so the amount that returns can differ slightly from the amount that left. We refund the dram amount; the difference is your bank's exchange rate, not a deduction by us.
7. Statutory rights
Nothing in this policy limits any non-waivable statutory consumer rights you have under your local law — for example, the EU Consumer Rights Directive 14-day withdrawal window for distance contracts. Where statutory rights are stronger than the policies above, statutory rights apply.
8. Updates
We will update this page when our refund posture changes. Material changes that reduce existing protections will be announced by email 30 days before they take effect.